Troubleshooting your customers' PCs using the traditional phone support is too costly and ineffective. Recent industry surveys performed by a variety of PC magazines show an ever-decreasing quality of PC support services. However, by using TekOffice™ for your support needs you will gain in three ways:
- Lower the support costs by reduce the time needed to solve your customer PC-related issues
- Improve the margins by cutting the returns and depot repair associated with the support issues
- Increase sales as the result of the improved user support
The TekOffice™ suite is fully customizable to match your corporate style and can be easily integrated with your existing support infrastructure.
We can also augment your existing help desk with our 24x7 support. In our 'getting-started' partnership program, we offer you to pre-install LiveRepair.com's support software, TekRegistrar™ , on selected models or all computer systems shipped to end-users and enjoy a great support service at no cost to you. If you are interested in these options, please refer to the TekSource™ Web site.
