Troubleshooting your customers' software using the traditional phone support is too costly and ineffective. Issues when your customers are unable to install or use your software properly are costly and time-consuming to fix and divert your resources from your core business. However, by using TekOffice™ for your support needs you will gain in three ways:
- Lower the support costs by reduce the time needed to solve your customer PC-related issues
- Improve the margins by cutting the returns associated with the support issues
- Increase sales as the result of the improved user support
The TekOffice™ suite is fully customizable to match your corporate style and can be easily integrated with your existing support infrastructure. LiveRepair.com is proud to offer a software support package which is uniquely configurable to partners' needs and requirements. LiveRepair.com's internally developed software suite, TekOffice™ , enables a full customization of the user interface (including greetings, logos, desktop icons, etc.). If you need a completely custom integration beyond the standard integration options, please refer to the Custom Solutions page. TekOffice™ can be easily integrated into any Web- or Windows-based application using the standard integration mechanism or via a custom gateway using Web forms, custom components, or Web services.
We can also augment your existing helpdesk with our 24x7 support. If you are interested in this option, please refer to the TekSource™ Web site.
