Regardless of the size of your helpdesk, LiveRepair.com has all the solutions to meet your specific IT support needs. While other companies use the 'one-size-fits-all' approach and charge by the number of concurrent users, we charge by the total number of experts accessing our helpdesk system and offer several plans to choose from. In case you, as our outsourcing partner, do not find the perfect plan among the ones below, we guarantee that we will develop solutions tailored to match your specific IT support needs 1, 2. Please review our basic offerings below (please note that amounts are conditional and are displayed for estimation purposes only):
| Plan 1 | |
| Helpdesk monthly fee: | $ 50.00 |
| Per-expert monthly fee: | $ 50.00 |
| One-time expert registration fee2 (per expert): | $ 25.00 |
| Plan 2 | |
| Helpdesk monthly fee: | $ 75.00 |
| Per-expert monthly fee: | $ 40.00 |
| One-time expert registration fee2 (per expert): | $ 15.00 |
| Plan 3 | |
| Helpdesk monthly fee: | $ 200.00 |
| Per-expert monthly fee: | $ 25.00 |
| One-time expert registration fee 2 (per expert): | $ 100.00 |
So, if you need remote support software for just one technician, Plan 1 represents the best option for you - the effective monthly costs are $100.00 3 per technician. If you have a larger 24x7 helpdesk, with 3 simultaneous operators and 4 crews for example, then Plan 3 fits your requirements best - the effective monthly costs are just $41.67 4 per technician. Therefore, the table below shows the best plan depending on the number of operators that need to use remote support tools:
| Plan 1 | |
| Number of remote support operators: | 1 ... 2 |
| Plan 2 | |
| Number of remote support operators: | 3 ... 8 |
| Plan 3 | |
| Number of remote support operators: | 9 ... + |
No matter what pricing option you choose to use for your company, our promise to you is that by using our helpdesk solution you will save as much as $1,000.00 per concurrent user per year compared to the best competitive offer. You can change the pricing plan later on by paying the plan change fee of $125.00.
The standard customization fee2 is $250.00 regardless of the pricing plan.
The customization fees can be paid in monthly installments evenly spread for the duration of the contract (maximum 6 monthly installments in case of a contract with a 6-month or longer commitment). Depending on your helpdesk customization needs, the customization fee may be higher if you require a custom solution.
Regardless of the pricing option you choose, you should expect your effective monthly costs to be a lot lower compared to best competitor offer. For your custom quote, please contact us.
2 Fees are waived under certain conditions.
3 ($50.00 + $50.00 x 1) / 1 = $100.00 / 1 = $100.00
4 ($200.00 + $25.00 x [3 x 4]) / [3 x 4] = $500.00 / 12 = $41.67
