Supporting hundreds and thousand workstations by the traditional support means - phone and onsite visits - is prohibitively expensive for enterprises. By using TekOffice™ in your organization, you may greatly save the time of your support team - they will have all the tools needed for effective remote support. Especially the use of TekOffice™ is beneficial in the small enterprises that are geographically distributed or use teleworkers. Your technicians will avoid unnecessary driving in cases when the problems can be solved remotely. Even if they still need to drive to support your employee, they will be prepared by obtaining the relevant diagnostic information therefore avoiding the need for a diagnostic visit. By doing so, you will offload your technicians from unnecessary tasks and free up valuable resources.
LiveRepair.com is proud to offer a software support package which is uniquely configurable to partners' needs and requirements. LiveRepair.com's internally developed software suite, TekOffice™ , enables a full customization of the user interface (including greetings, logos, desktop icons, etc.). If you need a completely custom integration beyond the standard integration options, please refer to the Custom Solutions page. TekOffice™ can be easily integrated into any Web- or Windows-based application using the standard integration mechanism or via a custom gateway using Web forms, custom components, or Web services.
We can also augment or completely replace your existing helpdesk with our 24x7 support. If you are interested in this option, please refer to the TekSource™ Web site.
